Frequently Asked Questions

max389 requires a government-issued photo ID — typically a KTP (Indonesian national identity card) or a valid passport. You will also need to submit a document confirming your registered bank account or e-wallet ownership, such as a bank statement or screenshot of your OVO, DANA, or GoPay profile. All documents are reviewed within 24 hours on business days.

No. max389 enforces a strict one-account-per-player policy. Multiple accounts registered to the same individual — identified by name, identity document, device, IP address, or payment method — will be merged or closed, and any bonus balances forfeited. If you have lost access to your account, please contact our 24/7 support team at [email protected] rather than creating a new one.

max389 enforces a minimum age of 21 years for all registered players. This is stricter than the 18+ standard applied by many international platforms, reflecting our commitment to responsible gaming in the Indonesian market context. Age is verified during the KYC process through government-issued documentation. Accounts found to belong to players under 21 will be closed immediately and any balance forfeited.

Use the "Forgot Password" link on the login page. Enter the email address registered to your account and you will receive a secure password reset link within a few minutes. If you no longer have access to that email address, contact our support team via live chat or at [email protected] with your account details and KYC documents so we can verify your identity before restoring access.

The minimum deposit at max389 is Rp 25.000 for e-wallet methods (OVO, DANA, GoPay, ShopeePay, LinkAja) and Rp 50.000 for local bank transfers via BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, and Bank Permata. There are no deposit fees charged by max389 — though your bank or e-wallet provider may apply their own standard transfer charges.

The minimum withdrawal to a Mandiri bank account is Rp 100.000. Withdrawals are processed within 15 minutes to 3 hours during standard operating hours (WIB, UTC+7). Requests submitted during peak periods or outside banking hours may take up to 12 hours. All withdrawals require a completed KYC verification before the first payment is released.

Yes. max389 supports deposits and withdrawals via GoPay, OVO, DANA, ShopeePay, and LinkAja. E-wallet transactions are generally the fastest option, with deposits crediting in under 5 minutes and withdrawals processed within 15 to 60 minutes. Your e-wallet account must be registered under the same name as your max389 account to be accepted.

max389 does not charge any platform fees on standard deposits or withdrawals. However, your bank (such as BRI or OCBC NISP) or e-wallet provider (such as ShopeePay or LinkAja) may apply their own transfer or disbursement fees according to their own terms. We recommend checking your provider's current fee schedule before initiating a transaction to avoid any unexpected deductions on your end.

Yes. max389 offers togel (Indonesia's traditional numbers lottery) with multiple daily draw schedules. Players choose between 2D, 3D, and 4D number combinations, place their stake in IDR, and wait for the draw result. Results are published in real time on the platform. Togel is one of the most popular game categories at max389 among Indonesian players, and minimum bet amounts start from Rp 1.000 per line.

Mix parlay (also called an accumulator) is a single bet combining three or more match selections across different games. All selections must win for the bet to pay out, but the combined odds multiply together, creating the potential for large returns from a small stake. On max389, the minimum mix parlay bet is Rp 5.000, and you can combine up to 12 selections per ticket across BRI Liga 1, EPL, Champions League, and other leagues.

All slot games on max389 are sourced from certified providers including Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft. Each game's RTP (Return to Player) percentage is determined by the provider and independently verified. Most slots carry an RTP between 94% and 97%. Popular slot gacor (high-frequency payout slot) titles are clearly labeled on the platform. max389 does not manipulate RTP settings — all games run on provider-certified Random Number Generators (RNG).

max389 offers live sabung ayam (traditional cockfighting) streaming with real-time betting on Meron (the favored side) and Wala (the underdog side). Matches are hosted across multiple arenas and broadcast live via a high-quality video stream accessible directly from your browser or mobile device. Bet acceptance closes seconds before each match starts, and results are settled within moments of the fight concluding.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a Rp 100.000 bonus with a 5x wagering requirement means you must place total bets of Rp 500.000 using that bonus before withdrawal is unlocked. On max389, specific wagering requirements vary by promotion and are always stated clearly in each bonus's individual terms.

Yes. max389 runs regular cashback promotions that return a percentage of net losses over a defined period — typically weekly or monthly — back to eligible players. Cashback offers may apply to specific game categories such as slots, sports betting, or live casino, and are credited as bonus funds with their own wagering conditions. Check the Promotions section of the platform for current cashback rates and eligibility criteria.

Yes. max389 operates a tiered VIP program that rewards consistent activity with increasingly exclusive benefits. As you progress through the VIP tiers, you unlock faster withdrawal processing, higher deposit and withdrawal limits, dedicated account managers, personalized reload bonuses, and invitations to exclusive tournaments. VIP status is assessed based on cumulative wagering volume within a rolling calendar period. Contact support for details on your current tier standing.

Log in to your max389 account and navigate to the Account Settings or Responsible Gaming section. From there, you can configure a daily, weekly, or monthly deposit limit in IDR. Lowering your limit takes effect immediately. Increasing it requires a mandatory 7-day cooling-off period — this delay is intentional and cannot be waived by contacting support. Limits apply across all deposit methods including BCA, BRI, OVO, and GoPay.

max389 offers self-exclusion periods of 6 months, 1 year, 3 years, or indefinitely. Once activated, your account is suspended and you cannot log in, deposit, or place bets for the duration of the exclusion. The restriction cannot be reversed before the chosen period expires — not even by contacting support. Any remaining balance at the time of exclusion is refunded after identity verification. To activate, go to Account Settings or contact our 24/7 support team directly.

Yes. max389 is fully optimized for mobile browsers on both Android and iOS devices. You do not need to download a separate app — the platform is accessible through any modern mobile browser (Chrome, Safari, Firefox) at https://max389.cam. The full range of games, including sports betting, live casino, slots, togel, and sabung ayam, is available on mobile with the same account and balance as desktop.

max389 offers 24/7 customer support via live chat directly on the platform, with an average response time of under 60 seconds. You can also email the support team at [email protected] — include your account username and a clear description of the issue for fastest resolution. Our Indonesian-speaking agents are available around the clock, including during Idul Fitri, Indonesian Independence Day (17 August), Nyepi, and all other national public holidays. All response times are referenced in WIB (UTC+7).